Returns & Exchanges

At Quinlix, we strive to ensure you love your purchase. While we do not offer refunds, we do allow returns for store credit or exchange, subject to the terms below.

Processing & Shipping Time

Orders are processed within 3 – 5 working days.

Delivery typically takes 7 – 10 working days across India.

Return & Exchange Eligibility

Returns are accepted only for exchange or store credit (valid for 12 months).

Notify us within 5 days of delivery to initiate a return.

Items must be in:

Perfect condition (unused, unwashed, no stains, damages, or perfume)

Original packaging with all tags intact.

Not Eligible for Return/Exchange

Discounted or sale items

Returns requested after 5 days

Used, altered, or damaged products

Multiple exchanges – only one exchange per order is allowed

Fees & Charges

A fee of Rs. 150 applies for reverse pickup and re-shipping.

Shipping and COD charges are non-refundable.

Important Note

Please record an unboxing video when opening your package. This is required to resolve any disputes regarding missing, damaged, or incorrect items. We reserve the right to request this video in case of any issue.

How to Start a Return

To request a return or exchange, contact our support team:

Phone / WhatsApp: +91 7096223963

Email: quinlix@chhorii.com

 

Return Address

Quinlix
2093, The Palladium Mall,
Surat, Gujarat 395010
India